Berlin Brandenburg - Ticket refund and compensation in case of flight delays and cancellations

Current flight delays and flight cancelations at Berlin Brandenburg Airport

In our overview you will find all current flight delays and cancelations at Berlin Brandenburg Airport for which you could be entitled to compensation. Were you affected by one of the delays or cancelations and strike or bad weather conditions were not the cause? Then check your claim in our compensation calculator and instruct Flightright to enforce your claim.

Flight delays and flight cancelations at Berlin Brandenburg Airport

Berlin-Brandenburg Airport (BER) “Willy Brandt” was opened in fall 2020 after a total of 14 years of construction. BER is located south of Berlin in Schönefeld. Berlin-Tegel Airport ceased operations when the airport opened. In 2023, a total of 74811 flights were planned from Berlin (Brandenburg) Airport. Of these, 1560 flights were canceled, which corresponds to 2.09% of all planned flights. In addition, 337 flights were delayed, which accounted for 0.45% of all flights.

Were you affected by a flight delay or flight cancelation at Berlin Brandenburg Airport? In this case, you could be entitled to compensation of 250 to 600 euros under the EU Passenger Rights Regulation. You can easily check your claim with our compensation calculator and instruct Flightright to enforce your compensation. If Flightright is successful for you, you will receive your compensation minus our success commission (usually 20-30% plus VAT).

When do I receive compensation in the event of a delay or flight cancelation at Berlin Brandenburg Airport?

If a flight is delayed by more than 3 hours, canceled, travelers are rebooked at short notice or miss their connecting flight, this is a considerable inconvenience. According to EU law, affected passengers may therefore be entitled to compensation. Whether the flight was part of a private trip, e.g. as part of a package vacation, or whether you were traveling on business is irrelevant for the compensation claim. The EU Passenger Rights Regulation applies to flights that take off or land in the EU. In the latter case, the airline must also be based in the EU. For a valid claim, the airline itself must also be responsible for the flight problem. Exceptional circumstances such as air traffic controller strikes or severe weather exempt the airline from paying compensation.

The following applies in principle:

• Delays: Your flight has arrived at its destination more than 3 hours late.
• Cancellations: You were informed of the cancellation less than 14 days before departure.
• Overbooking: The airline overbooks your flight and you can no longer find a seat on board.
• Missed connecting flight: You miss your connecting flight and reach your final destination with a delay of 3 hours or more.

The flight route is decisive for the amount of compensation. It does not matter how expensive the ticket was:

• Short-haul (less than 1500 kilometers): You are entitled to compensation of €250 at Berlin Brandenburg Airport
• Medium-haul (up to 3500 kilometers): You are entitled to compensation of €400 at Berlin Brandenburg Airport
• Long-haul (over 3500 kilometers): You are entitled to compensation of €600 at Berlin Brandenburg Airport

What should I do if my flight is delayed or canceled at Berlin Brandenburg Airport?

If you are affected by a flight delay or cancelation at Berlin Brandenburg Airport, you must first check whether you are entitled to compensation for the flight problem. However, this is often difficult for travelers to find out on their own and without access to flight databases. With the Flightright compensation calculator, however, you can have your flight checked in just a few minutes and find out whether you are entitled to compensation from the airline and then instruct Flightright to enforce your claim.

What are my rights in the event of long waiting times at the airport?

If your flight is delayed by more than 3 hours or canceled at short notice and you only find out about it at the airport, you are entitled to care services. The airline must provide you with free drinks and food at the airport. Depending on the flight route, you will receive care services after different waiting times:

• Short-haul up to 1500 km: from 2 hours waiting time
• Medium-haul 1500-3500 km: from 3 hours waiting time
• Long-haul from 3500 km: from 4 hours take-off delay
• In the event of overbooking, you are entitled to all services without waiting time

Waiting time of over 5 hours

If the departure of your flight is delayed by more than 5 hours, you have the right to cancel your flight. In this case, the airline must refund you the full ticket price or offer you alternative transportation.

Departure on the next day

If your flight is postponed to the next day at short notice, the airline is obliged to provide you with an overnight stay in a hotel, including a return journey to Berlin Brandenburg Airport.

How can I protect myself for my future flight from Berlin Brandenburg Airport?

Have you already planned your next trip and would like to find out immediately whether you are entitled to compensation in the event of a problem? Our compensation calculator ensures that you don’t miss out on any compensation payments. Simply enter your flight from Berlin Brandenburg Airport in advance. If you are entitled to compensation for your flight, we will inform you immediately.

What are my passenger rights if my flight is canceled due to a strike at Berlin (Brandenburg) Airport?

If your flight is due to depart from Berlin (Brandenburg) Airport and there is a strike at the airport in question, first check whether your flight is affected by the strike. According to the EU Passenger Rights Regulation, you are entitled to alternative transportation or a refund of the ticket price. You may also be entitled to compensation if there are no extraordinary circumstances and it is an internal airline strike, for example. Contact your airline for more information about replacement transportation, rebooking or ticket refunds, as well as local services such as meals and, if necessary, accommodation and transportation to the hotel.

Can I receive flight compensation if my flight at Berlin (Brandenburg) Airport is delayed or canceled due to a strike?

A flight cancelation or a significant delay of more than three hours due to a strike is often considered an extraordinary circumstance, provided the airline or airline staff are not responsible for the strike. There is no entitlement to compensation in exceptional circumstances. Nevertheless, passengers should check their rights to basic care and catering services at Berlin (Brandenburg) Airport. This includes meals, refreshments and, if necessary, accommodation, depending on the length of the delay and the flight route. Also important to know: If your flight is canceled because airline staff are on strike, then you are entitled to a refund of your ticket price, alternative transportation, meals on site and additional compensation.

Useful information about Berlin Brandenburg Airport

Berlin Brandenburg Airport is one of Germany’s airport hubs. Opened in 2020, it replaces Berlin-Tegel Airport, which is located in the city. BER Airport is located around 25 kilometers south of the city limits in the Brandenburg municipality of Schönefeld. The old Berlin Schönefeld Airport is currently serving as an additional terminal for the new BER.

Directions and transport connections

Berlin Brandenburg Airport is easy to reach both by public transport and by car. The airport has its own train station for S-Bahn and regional trains. The journey from Berlin Central Station to the airport takes around 30 minutes. There are also several bus connections. The airport is connected to the highway network via the A 113 highway.

Exceptional circumstances

In addition to storms and bird strikes, strikes can also occur at both large and small airports. If air traffic control or ground staff go on strike, resulting in delays or cancelations, this is considered an extraordinary circumstance. In this case, travelers are not entitled to compensation.

Your journey from Berlin Brandenburg Airport did not go as planned?

Berlin Brandenburg Airport recorded a varying level of performance by the different airlines in 2023. The most active airline was easyJet, which operated a total of 12,521 flights with 238 cancelations and 65 delays, reflecting a strong operational presence with some cancelation challenges. Ryanair followed closely behind with 11,305 flights, 147 cancelations and 102 delays, indicating a robust schedule with a moderate disruption rate. Lufthansa and Eurowings also played an important role. Lufthansa operated 7,594 flights with a higher rate of 343 cancelations and fewer delays, while Eurowings had 5,620 flights with fewer cancelations and minimal delays.

According to Flightright data, there were 1897 incidents at Berlin (Brandenburg) Airport in 2023, accounting for 2.54% of all departures. Travelers may be entitled to compensation or ticket refunds in the event of flight delays, cancelations and overbooking. Flightright enforces your rights.