FREQUENTLY ASKED QUESTIONS

We make it our mission to get your money back after you’ve experienced a flight delay or missed a connecting flight. We operate on a no win no fee basis, so you are at no risk of losing money. Our expertise and access to complex databases means that we are always confident we will succeed.

It is possible to claim for flights in the past. Under UK law claims have a 6-year limitation period.

Yes, package travellers have the same rights and claims under the Air Passenger Rights Regulation.

If the compensation calculator identifies the claim prospects as unlikely, according to your inputs, the conditions for a claim under Air Passenger Rights Regulation have not been met. But this does not expressly mean you do not have a claim for compensation. Our service team is always happy to discuss any uncertainties with you.

Our predictions can only be made using the compensation calculator, which guides you through each stage of your case. Your information is systematically scanned and, if successful, sent to our service team. If you have any other questions regarding the entry of data, please contact us.

Currently, we only enforce your claims regarding a flight delay, cancellation or denied boarding. However, if you incur additional costs you may submit supporting documents directly to the airline. This in no way diminishes your chances of success of the claim.

Flightright will recheck the data entered and calculate how much compensation you are owed. We will always keep you up to date on what you need to do and are available to answer any questions.

We will inform you immediately by email as soon as there is news about your claim. You can also contact us directly any time.

The processing time will depend on each case. The details of each flight, the airline (and their cooperation and willingness) and the legal situation all play a role. An exact specification is therefore not possible. We will always keep you up to date about the status and progress of the proceedings.

The compensation calculator is automated to provide a logical assessment of the likely success of your claim. It will immediately tell you whether you are entitled to compensation.

There is no financial risk by commissioning Flightright, even if contract lawyers are needed. Flightright submits the claim directly to the airline and does not charge you anything if the case is unsuccessful. If your case has to be taken to court, the legal costs are covered entirely by the airline, providing the case is not contrary to expectations or partially lost. If your court case is lost either completely or partially, Flightright bears all the costs

Flightright is a legal services company and is not able to appear before a court. Therefore we recommend that you engage the contract lawyers if the airline declines to pay.

Yes, you can submit a claim as an affected passenger for anyone on the same flight. You can also submit a claim for all affected passengers, without being a passenger yourself. It should be noted in this case that only the actual passengers will be contacted directly. If you wish to act as a contact person (e.g. as a relative or a travel agent for your customers), you may specify your email and telephone data in the appropriate box. But it is important to note that only the passenger themselves can receive the compensation, regardless of who originally paid for the trip.

Upfront, nothing. Flightright makes the claim directly to the airline and will not charge you if the case is unsuccessful. If your court case is lost or partially lost, Flightright bears all the costs. If a settlement is agreed upon, with your consent, the costs will be deducted from your claim, so you incur no extra costs.

In principle, as there is no service involved, your compensation money is not taxable. However, please contact your tax consultant for advice on your individual case.

There is no financial risk if you engage our contract lawyers. If your court case is lost or partially lost, Flightright bears all the costs. If a settlement is agreed upon, with your consent, the costs will be deducted from your claim, so you incur no extra costs. Please understand that we take the risk of costs in judicial proceedings only when engaging our proposed attorneys.