British Airways - Compensation for delayed flights | Flightright

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British Airways - Ticket refund and compensation in case of flight delays and cancellations

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About British Airways

British Airways is the largest airline in the UK based on the size of its 272-strong fleet of aircraft, and it operates between a total of 183 airports. Compared to other airlines leaving the UK it is relatively reliable, nevertheless, delays and cancellations do still occur.

For flight delays of more than 3 hours, or cancellations without prior notice of at least 14 days, and or denied boarding due to overbooking on a British Airways flight, Flightright can help you demand your passenger rights to a compensation of up to €600 under the EU regulation 261/2004.

Flightright has for over 12 years helped air travel passengers get recompense for delays caused by the airlines. At Flightright, we assist British Airways passengers who have been subjected to a delay or flight cancellation to enforce their rights. Getting compensated is quick and simple. To get started, use our free online calculator to check your eligibility for British Airways flight delay compensation.

British Airways is cancelling a lot of flights due to lower demand. For flight cancellations due to economic reasons, we see good chances to have a compensation claim, especially if you were informed by British Airways not more than 14 days before your flight.

What are my rights when delayed with British Airways?

  • According to EU law up to €600 Compensation
  • Regardless of the ticket price
  • Flights up to 6 years old
  • When the flight was delayed at least 3 hours, cancelled or overbooked

What should I do when delayed with British Airways?

  • Confirm the reason for the delay with the airline.
  • Collect proof: photos, receipts of expenses, vouchers, etc.
  • Insist on your basic benefits and services at the airport.
  • Check your eligibility for compensation with our free online calculator

More in-depth information regarding the EU-regulation and your passenger rights.

Under what conditions is your flight delay with British Airways eligible for compensation?

For flight delays, cancellations, and denied boarding due to overbooking, passengers on BA flights are entitled to British Airways compensation for the inconvenience. Although there are situations that absolve the airline of any responsibilities, most air travel delays and cancellations are often the fault of the airlines.

It takes only a professional with access to the kind of data that we have at our disposal to fully decipher if the delay was a product of the airline’s negligence or a problem beyond their control. To know if your flight delay constitutes one that should be compensated, use our free online compensation calculator.

A British Airways passenger is entitled to compensation in the event of the following:

  • Flight delay: If your British Airways flight arrives at your destination more than 3 hours later than expected.
  • Flight Cancellation: if you were not informed of the cancellation or informed less than 14 days before departure.
  • Overbooking: If you had suffered a denied boarding due to overbooking of your flight.
  • Missed connecting flight: If you missed a connecting flight due to a delay in one of the legs, and you arrived at your destination more than 3 hours later than expected.

Don’t take any excuses!

  • Meal vouchers or accommodation (in the case of an overnight delay) do not suffice for compensation.
  • All flight packages are covered by this regulation and only the person on the passenger manifest and who has suffered the delay, irrespective of who paid for the ticket, will receive compensation for the disturbance.
  • Your claims are valid up to 6 years in the past.
  • Only extraordinary circumstances such as union strikes or bad weather relieve the airline of this responsibility.

Here is an overview of which compensation you’ll be entitled to, based on the circumstances of your delay:

  • Short distance flight delays – Below 1500km – Passengers are due €250 compensation from British Airways.
  • Medium distance flight delays – Between 1500km and 3500km – Passengers are due €400 compensation from British Airways.
  • Long distance flight delays – Over 3500km – Passengers are due €600 compensation from British Airways.

Delay, cancellation, overbooking or missed connection flight? You are entitled to:

Short distance up to 1500 kmMedium distance up to 3500 kmLong distance from 3500 km
e.g. London – Edinburghe.g. London – Athense.g. London – Tokyo

How to claim compensation from British Airways

The first thing to do is confirm that you are eligible for British Airways flight delay compensation. This is often not a simple process when done on your own: getting access to flight databases, comparing your situation with other similar cases, checking whether your case applies under European Regulation No. 261/2004, etc. are some of the tasks that need to be done carefully to determine if you are eligible for a British Airways compensation. In fact, for an individual without the legal expertise or the required technology, this can prove quite complicated.

But we have made it all easy with Flightright. In simple steps, you can determine your eligibility for a British Airways delay compensation. Simply enter your flight details into our free compensation calculator, establish that you’re entitled to a claim against British Airways, and then leave the rest to us. It will only take a few minutes for us to verify the eligibility of your claim and initiate action to ensure that you get compensated. Our service is free, as we only get a percentage of what we can extract as a claim. By choosing us, you are opting to join the more than 11 million satisfied customers who have used our service. We are a dependable partner, and we have been successful at asserting air passenger rights for over 12 years.

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British Airways Additional services at the airport

If your British Airways flight departure is delayed for more than normal, you immediately have the right to basic benefits and services. These rights vary depending on the distance of your flight. Below, you’ll find an overview of what you’re eligible for:

  • Short distance: from 2 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes
  • Medium distance: from 3 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes
  • Long-haul: from 4 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes

Delays of more than 5 hours

In this instance, you can, regardless of the distance, withdraw from your flight. British Airways is obliged to either reimburse you or offer you alternative transportation to your destination.

Departure delayed until the next day

You’re eligible for a stay in a hotel, including transport to and from the airport. Contact British Airways customer service directly and ask that confirmation of your hotel room and transfers be provided in writing.

Useful advice & information about British Airways

British Airways is the flag carrier of the United Kingdom, and it operates out of its main hub stationed near London Heathrow Airport from where it connects 183 airports across all continents. A part of the International Airlines Group, BA unarguably remains one of the biggest airlines in the world.

There’s room to improve their punctuality
Although certainly not the worst offender, British Airways could improve on their punctuality. They clocked a total of 845,000 minutes of delays in 2016, as well as cancelling a slightly above-average number of flights when compared to their competitors.

Cooperative, but a little slow
British Airways sets a good example in paying out compensation when you enforce your rights with Flightright. They are, in general, cooperative and responsive, although they tend to be a bit slower than average when it comes to actually issuing compensation.

Information about online check-in
You can check in online or with the British Airways app from 24 hours before the flight departure. It is strongly recommended that you make use of one of these options to avoid running the risk of waiting time to check in at the airport.

Your flight didn’t take off yet?

You can simply enter your flight details for your future flight, and we will let you know whether you’re eligible for compensation. Enter your flight here:

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Recent flight delays and cancellations with British Airways

Click to view all recent flight delays and cancellation data for British Airways. The table below gives you an inside view of how much information we have at our disposal.


Had flight problems with British Airways?

Flightright takes care of your rights in the event of flight delays, cancellations, and overbooking and is committed to ensuring that you receive your compensation from the airline.

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