Virgin flight delay/cancellation compensation | Flightright

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Virgin Atlantic - Ticket refund and compensation in case of flight delays and cancellations

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Recent flight delays and cancellations with Virgin Atlantic

Click to view all recent flight delays and cancellation data for Virgin Atlantic. The table below gives you an inside view of how much information we have at our disposal.


What our customers say after receiving compensation from Virgin Atlantic with Flightright

About Virgin Atlantic

Virgin Atlantic is a British airline based in Crawley, near Gatwick Airport. 29 worldwide destination airports are reached by the airline using a fleet of 39 aircraft. Billionaire Richard Branson has been with it since its inception in 1984 and, while Virgin Atlantic is one of the more punctual UK airlines, passengers traveling with them suffer delays and cancellations.

At Flightright, we assist Virgin Atlantic passengers who have been subjected to a delay or flight cancellation to enforce their rights. Getting compensated is quick and simple. To get started, use our free online calculator to check your eligibility for a Virgin Atlantic flight delay compensation. For flight cancellations due to economic reasons, we see good chances to have a compensation claim, especially if you were informed by Virgin Atlantic not more than 14 days before your flight.

What are my rights when delayed with Virgin Atlantic?

  • According to EU law up to €600 Compensation
  • Regardless of the ticket price
  • Flights up to 6 years old
  • When the flight was delayed at least 3 hours, cancelled or overbooked

What should I do when delayed with Virgin Atlantic?

  • Confirm the reason for the delay with the airline.
  • Collect proof: photos, receipts of expenses, vouchers, etc.
  • Insist on your basic benefits and services at the airport.
  • Check your eligibility for compensation with our free online calculator

More in-depth information regarding the EU-regulation and your passenger rights.

Under what conditions is your flight delay with Virgin Atlantic eligible for compensation?

The 2004 EU261 regulation clearly defines a flight delay as when an airline or its replacement arrives at your destination more than 3 hours later than expected. In this circumstance, you need to check to know if you might be entitled to compensation.

Note: the amount of compensation is dependent on the distance of the flight – not on the amount you paid for your ticket. Additionally, the flight must either take off or land in the European Union. In the case where it is landing in the European Union, the airline must also have its headquarters in the EU.

A Virgin Atlantic passenger is entitled to compensation in the event of the following:

  • Flight delay: If your Virgin Atlantic flight arrives at your destination more than 3 hours later than expected.
  • Flight Cancellation: if you were not informed of the cancellation or informed less than 14 days before departure.
  • Overbooking: If you had suffered a denied boarding due to overbooking of your flight.
  • Missed connecting flight: If you missed a connecting flight due to a delay in one of the legs, and you arrived at your destination more than 3 hours later than expected.

Don’t take any excuses!

  • Meal vouchers or accommodation (in the case of an overnight delay) do not suffice for compensation.
  • All flight packages are covered by this regulation, and only the person on the passenger register who has suffered the delay, irrespective of who paid the ticket, will receive compensation for the inconvenience suffered.
  • Your claims are valid up to 6 years in the past.
  • Only extraordinary circumstances such as union strikes or bad weather relieve the airline of this responsibility.

Here is an overview of which compensation you’ll be entitled to, based on the circumstances of your delay:

  • Short distance flight delays – Below 1500km – Passengers are due €250 compensation from Virgin Atlantic.
  • Medium distance flight delays – Between 1500km and 3500km – Passengers are due €400 compensation from Virgin Atlantic.
  • Long distance flight delays – Over 3500km – Passengers are due €600 compensation from Virgin Atlantic.

Delay, cancellation, overbooking or missed connection flight? You are entitled to:

Short distance up to 1500 kmMedium distance up to 3500 kmLong distance from 3500 km
e.g. London – Edinburghe.g. London – Athense.g. London – Tokyo

How to claim compensation from Virgin Atlantic

The first thing to do is confirm that you are eligible for Virgin Atlantic flight delay compensation. This is often not a simple process when done on your own: getting access to flight databases, comparing your situation with other similar cases, checking whether your case applies under European Regulation No. 261/2004, etc. are some of the tasks that need to be done carefully to determine if you are eligible for a Virgin Atlantic compensation. In fact, for an individual without the legal expertise or the required technology, this can prove quite complicated.

But we have made it all easy with Flightright. In simple steps, you can determine your eligibility for a Virgin Atlantic delay compensation. Simply enter your flight details into our free compensation calculator, establish that you’re entitled to a claim against Virgin Atlantic, and then leave the rest to us. It will only take a few minutes for us to verify the eligibility of your claim and initiate action to ensure that you get compensated. Our service is free, as we only get a percentage of what we can extract as a claim. By choosing us, you are opting to join the more than 11 million satisfied customers who have used our service. We are a dependable partner, and we have been successful at asserting air passenger rights for over 12 years.

The Flightright Promise

Thanks to our expertise, we enforce compensation claims against airlines with a very high success rate. This enables us to promise a completely free service if your case is unsuccessful!

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Virgin Atlantic Additional services at the airport

If your Virgin Atlantic flight departure is delayed for more than normal, you immediately have the right to basic benefits and services. These rights vary depending on the distance of your flight. Below, you’ll find an overview of what you’re eligible for:

  • Short distance: from 2 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes
  • Medium distance: from 3 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes
  • Long-haul: from 4 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes

Delays of more than 5 hours

In this instance, you can, regardless of the distance, withdraw from your flight. Virgin Atlantic is obliged to either reimburse you or offer you alternative transportation to your destination.

Departure delayed until the next day

You’re eligible for a stay in a hotel, including transport to and from the airport. Contact Virgin Atlantic customer service directly and ask that confirmation of your hotel room and transfers be provided in writing.

Useful advice & information about Virgin Atlantic

Virgin Atlantic’s main hubs are at London’s Heathrow and Gatwick, and the airline operates to 29 destinations worldwide, offering three different travel classes – economy, premium economy, and upper class. Virgin transported 5.4 million customers in 2016.

One of the more punctual airlines, but still needs some improvement
In 2016 Virgin Atlantic did a pretty good job in ensuring that their flights were punctual. They performed better than a number of their competing airlines, perhaps because they run a smaller operation in the UK than most.

Responsive to compensation claims, albeit a little slow in issuing them
Virgin Airlines does not ignore passengers’ claims for compensation for flight disruption. They do, however, take longer than they should to issue the money. Flightright has had to take proceedings to court on occasion to secure the payment.

Information about online check-in
Virgin Atlantic allows online check-in up to 24 hours before your flight and as close as 70 minutes to takeoff. You can check in at the airport, but this is not the most efficient method, and checking in before you get to the airport is always recommended. Another option comes in the form of the Virgin Atlantic app, which will allow check-in as well as provide you with flight updates.

More information about Virgin Atlantic can be found here.

Your flight didn’t take off yet?

You can simply enter your flight details for your future flight, and we will let you know whether you’re eligible for compensation. Enter your flight here:

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Virgin Atlantic – Summary of operational activities in 2023 

Airline NameTotal number of FlightsTotal number of CancelationsTotal number of Delays
Virgin Atlantic 24,024 159 74 

According to Flightright Data, in 2023, Virgin Atlantic operated a total of 24,024 flights, with 159 cancellations and 74 delays. 

Top 5 Major Airports Virgin Atlantic Operated at in 2023 

Airport NameTotal Number of FlightsTotal Number of CancelationsTotal Number of Delays
London (Heathrow) 10,558 60 21 
New York (John F. Kennedy Int.) 2,263 11 12 
Manchester 1,159 
Orlando (Int.) 1,020 
Los Angeles (Int.) 889 

According to Flightright Data, in 2023, the top five airports Virgin Atlantic operated at were London (Heathrow) with 10,558 flights, New York (John F Kennedy Int.) with 2,263 flights, Manchester with 1,159 flights, Orlando (Int.) with 1,020 flights, and Los Angeles (Int.) with 889 flights. 

Had flight problems with Virgin Atlantic?

Flightright takes care of your rights in the event of flight delays, cancellations, and overbooking and is committed to ensuring that you receive your compensation from the airline.

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