Delay and Cancellation at Dallas Love Field? - Flightright

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Dallas Love Field - Ticket refund and compensation in case of flight delays and cancellations

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New terminal threatens Dallas Love Field delay statistics

Dallas Love Field Airport (DAL) is situated six miles to the northwest of Dallas, Texas. Over seven million passengers use the facility each year, although this is due to rise considerably as the new terminal comes on stream. This project will add a new concourse with an additional 20 gates. Dallas Love Field Airport owes its name to Moss L Love, who was tragically the tenth aviator to die in the newly formed U.S. Army Air Corps in 1913, when his Wright biplane crashed during practise. The naming ceremony took place in October 1917 when the airfield was opened as a training ground for new pilots, one of 32 such airfields, and home to the 136th Aero Squadron.

New runways were added in 1943 but the air force ceased to use the facilities after WW2 and it was taken over as a civilian airport. A fatal air accident involving an American Airlines Douglas DC6 took place in 1949 as the crew lost control of the plane as it came in to land, with the loss of 28 lives, leading to a series of flight delays and cancelations. This was the biggest loss in Texas history at the time and remains the worst accident at the airport to this day. It was at Love Field Airport that President John F Kennedy arrived in 1963 on Air Force One, prior to his assassination, and where Lyndon B Johnson was sworn in, on the same plane before it took off again.

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Departure delay statistics and popular destinations

Dallas Love Field is primarily used by Southwest Airlines and then ExpressJet, with a few flights by SeaPort, NetJets and United Airlines arriving and departing from the airport. While ExpressJet has an enviable 100% record for avoiding delays and cancellations, Southwest who fly more frequently, is achieving only 95% for arrivals and 91% for departures, with the remainder suffering from some degree of delay. This means that a considerable number of passengers have cause to apply for compensation as is their right to claim for delayed services. The most popular destinations are Houston (Hobby) (HOU), San Antonio (SAT), Austin (ASQ), Kansas City (MCI) and Lambert St Louis (STL).

New terminal means more flights and possible delays

The brand new terminal 2 at Dallas love field will add an additional 20 gates to the current facilities. Most of these have been allocated to Southwest airlines, 16 in all, with the remainder going to Delta, United and 2 still to be decided between Delta, Southwest and Virgin America. This has come about as the Wright Amendment ceases to have an effect in 2014. This ruling had previously limited flights and the number of gates that were permitted. Up until now the airport has held a very good record for a lack of flight delays and cancellations. However, as the amount of traffic is now set to increase so does the likelihood that this record will be challenged, especially as delays and cancellations at other airports will have a knock on effect, leading to passenger claims for their rights for compensation for poorly performing services.

Delay, cancellation, overbooking or missed connection flight? You are entitled to:

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Statistical Overview of Airlines at Dallas Love Field in 2023

According to Flightright Data, in 2023, Dallas Airport had a total of 5,182 scheduled flights. Out of these, 36 flights were cancelled, representing 0.69% of all scheduled flights. Additionally, 85 flights were delayed, making up 1.64% of the total. There were 121 incidents, which constituted 2.34% of all departing flights.

Dallas experienced significant activity in 2023. The most active carrier was American Airlines, operating a total of 3,165 flights with 16 cancellations and 62 delays. Following close behind, Lufthansa managed 435 flights, with 5 cancellations and 2 delays. British Airways operated a total of 367 flights, with 13 cancellations and 9 delays. Iberia managed 279 flights with no cancellations or delays. Lastly, Air France operated 266 flights with 2 cancellations and 5 delays.

Top 5 Airlines at Love Field delay

Airline NameTotal FlightsCancellationsDelays
American Airlines3,1651662
British Airways367139
Air France26625

What rights do I have?

Under EU law, you can get up to 480£ compensation in the event of a delay, cancellation or overbooking of your flight.
This is true regardless of the ticket price and up to 6 years retrospectively. LEARN MORE ABOUT YOUR RIGHTS 

What to do when delayed?

  • gather information
  • Take photos
  • You are entitled to vouchers
  • Keep documents from the airline, such as letters, tickets, vouchers

Recently cancelled or delayed flights at Dallas Love Field

Here you’ll find delays and cancellations at Dallas Love Field that could entitle you to financial compensation. Use our online calculator to check your entitlement to compensation and let Flightright do the rest of the work.


What rights do I have as a passenger if my flight is canceled due to a strike at Dallas (Fort Worth Int.) Airport?

If your flight is planned to depart from Dallas (Fort Worth Int.) and there is a strike at the airport, first check if your flight is affected by the cancellations due to the strike. According to the EU Passenger Rights Regulation, you are entitled to alternative transportation or a refund of the ticket price. In addition, you may be entitled to compensation if there are no extraordinary circumstances, and it is an internal airline strike. Contact your airline for further information regarding substitute transportation, rebooking, or ticket refund as well as on-site services such as meals and, if necessary, accommodation and transportation to the hotel.

Can I get compensation if my flight is delayed or canceled at Dallas (Fort Worth Int.) due to a strike?

A flight cancellation or significant delay of more than three hours due to a strike is often considered an extraordinary circumstance, provided the strike is not within the control of the airline or its personnel. There is no entitlement to compensation in case of extraordinary circumstances. However, passengers should be aware of their rights to basic care and catering services at Dallas (Fort Worth Int.) Airport. This includes meals, refreshments, and, if necessary, accommodation, depending on the duration of the delay and the flight distance. Also, important to know: If your flight is canceled because the airline staff is on strike, you are entitled to a refund of your ticket price, alternative transportation, on-site catering, and additional compensation.

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